Certified Professional in Healthcare Quality (CPHQ)

The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam.

If you require special testing accommodations for conditions that are covered under the Americans with Disabilities Act, you can make this request in writing. This request must be made at least 45 days before your exam is scheduled.

Accommodations such as wheelchair access, reader, recorder, extended testing time, a separate testing area, and zoom text font size are available.

The questions of this exam are based on what cognitive levels?

The first is recall. This is the ability to remember previously learned material.

The second is application. This is the ability to use previously learned material in new ways.

The third is analysis. This is the ability to break down information to find relationships between different components.

What topics, sub-topics, and tasks are covered on this exam?

  • Organizational Leadership – 35
  • Health Data Analytics – 30
  • Performance and Process Improvement – 40
  • Patient Safety – 20

Under the Organizational Leadership topic, the sub-topics of Structure and Integration, Regulatory, Accreditation, and External Recognition, and Education, Training, and Communication are addressed.

Structure and Integration

Some of the tasks covered under structure and integration are using best practices, implementing change, being a part of population health promotion, and expressing resource needs to improve quality.

Regulatory, Accreditation, and External Recognition

Some of the tasks covered under regulatory, accreditation, and external recognition are being aware of statutory and regulatory obligations, helping with accreditation readiness, and contributing to the assessment of both internal and external requirements for various medical aspects, such as clinical practice guidelines and service quality.

Education, Training, and Communication

Some of the tasks covered under education, training, and communication are developing training geared toward quality improvement, assessing whether or not the training is effective, and sharing quality improvement data within the organization.

Under the Health Data Analytics topic, the sub-topics of Design and Data Management and Measurement and Analysis are addressed.

Design and Data Management

Some of the tasks covered under design and data management are keeping performance/quality improvement records confidential, developing data collection plans, creating scorecards and dashboards, and gather and authenticate information.

Measurement and Analysis

Some of the tasks covered under measurement and analysis are utilizing data management systems, presenting data or assess a process, statistically explaining information, and partaking in external reporting.

Under the Performance and Process Improvement topic, the sub-topics of Identifying Opportunities for Improvement and Implementation and Evaluation are addressed.

Identifying Opportunities for Improvement

Some of the tasks covered under identifying opportunities for improvement are overseeing discussions regrading quality improvement prospects, determining priorities, helping create action plans, and managing the execution of improvement methods.

Implementation and Evaluation

Some of the tasks covered under implementation and evaluation are setting teams, duties, etc., utilizing quality tools and methods, observing the timelines and deliverables of a project, and documenting results.

Under the Patient Safety topic, the sub-topics of Assessment and Planning and Implementation and Evaluation will be addressed.

Assessment and Planning

Some of the tasks covered under assessment and planning are evaluating the culture of safety within the organization, figuring out how technology can better patient safety, and taking part in activities related to risk management assessment.

Implementation and Evaluation

Some of the tasks covered under implementation and evaluation are overseeing the assessment of safety activities, using safety concepts and principles in the organization, and partaking in activities related to safety and risk management.

How can I register?

The most convenient way to register is apply and pay online, with a credit card. If not doable for you, you also have the option of printing and completing a paper application, then mailing it along with the fee payment via check. If you pay with a check, you will incur an additional $25 fee.

Once you’ve applied, you will receive an email with instructions for scheduling your exam. You will also be assigned a 90-day period in which you are allowed to take the exam.

What is the cost of taking this exam?

The cost of taking this exam as a member of the Healthcare Quality Certification Commission, when paying by credit card is $399. Paying by check as a member, will cost $424. Non-members who pay via credit card will be charged $469, while non-members who pay using a check will pay $494.

What are the testing dates and locations?

Testing for this exam is offered on a continuous basis, Monday through Friday, with the exception of New Year’s Day, Dr. Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following Thanksgiving, Christmas Eve, and Christmas Day. There are many test centers in the United States and other countries.

What should I do the day of the exam?

Arrive for your exam on time. Getting there 15 minutes late, will prevent you from being able to take the exam.

Bring two forms of identification. One should include your name, signature, and photo. The other must have your name and signature.

A calculator is not necessary or allowed for this exam.

Items such as coats, hats, and watches are prevented from the testing area.

What happens after I take the exam?

After completing the exam, you will receive an unofficial score report before leaving the test center. If you pass the exam, you will receive a certificate, ID card, and pin within 6 to 8 weeks of completing the exam.

What happens if I don’t pass the exam?

After a 90-day waiting period, you can re-take the exam. You are allowed to take the exam up to three times in a 12-month period. If you do not pass after the third attempt, you must wait 12 months from the date of your last attempt, to reapply.

How Can I Prepare for the CPHQ Test?

We believe that different learning styles require different tools for success.  We have compiled a list of the best study guides, flashcards, and practice tests that we’ve found on the market.  Some of these guides have review videos, for you visual learners out there. Others have practice tests, which have been proven to increase student scores by a whole letter grade (in some cases more than that)!

Top Study Guides:

Best Flashcards:

 

Last Updated: August 14, 2019