Certified Case Manager (CCM)

In order to be eligible to take the CCM Exam, you must have a license in health or human services OR minimum of a Bachelor’s in social work, nursing, or other health or human service field of study. In addition, you must meet the employment experience requirement, and possess stellar moral character.

The CCM Exam consists of 180 multiple-choice items, of which, 150 will be scored. You will be given 3 hours to complete these questions.

If you have a condition covered under the Americans with Disabilities Act that requires special testing accommodations, you can make this request in writing.

Some available accommodations are extra time, paper and pencil exams, a separate room for testing, adjustable height table, ergonomic keyboard, anti-glare screen, screen magnifier, and Jaws and Dragon software.

Online CCM Prep Course

If you want to be fully prepared, Mometrix offers an online CCM Prep Course. The course is designed to provide you with any and every resource you might want while studying. The CCM Course includes:

  • Review Lessons Covering Every Topic
  • 1,450+ CCM Practice Questions
  • More than 350 Digital Flashcards
  • Money-back Guarantee
  • Free Mobile Access
  • and More!

The CCM Prep Course is designed to help any learner get everything they need to prepare for their CCM exam. Click below to check it out!


What are the essential activities associated with direct client contact and the CCM Exam?

Assessment: Obtaining comprehensive information about the client in order to develop an in-depth case management plan.

Planning: Establishing objectives, goals, and tasks to meet the needs of the client.

Implementation: Carrying out the tasks necessary to meet the needs of the client.

Coordination: Getting the necessary resources together for creating the case management plan.

Monitoring: Keeping track of the implementation of the tasks to ensure effectiveness.

Evaluation: Assessing the carried-out tasks/ activities to make sure they are effective, if not, making the necessary changes.

Outcomes: Gauging interventions to verify the outcomes.

General: The tasks that are achieved in case management.

What domains and topics are covered on this exam?

  • Psychosocial Concepts & Support Systems – 27%
  • Quality & Outcomes Evaluation and Measurements – 18%
  • Rehabilitation Concepts & Strategies – 9%
  • Care Delivery & Reimbursement Methods – 31%
  • Ethical, Legal & Practice Standards – 15%

Some of the topics covered in the questions of the Psychosocial Concepts & Support Systems domain are abuse & neglect, health coaching, spirituality, support programs, prevention of illness, end-of-life, family dynamics, conflict resolution, interpersonal communication, and crisis intervention.

Some of the topics covered in the questions of the Quality & Outcomes Evaluation and Measurements domain are accreditation standards, case load calculation, cost-benefit analysis, quality and performance improvement, and sources & types of quality indicators.

Some of the topics covered in the questions of the Rehabilitation Concepts & Strategies domain are assistive devices, chronic illness & disability and how they relate to vocation, rehabilitation after an injury, rehabilitation after a hospital stay, and service delivery systems of vocation and rehabilitation.

Some of the topics covered in the questions of the Care Delivery & Reimbursement Methods domains are alternative care facilities, managing acute and chronic illness and how it relates to disability, medication therapy, palliative care, duties of providers and case managers, healthcare delivery systems, levels of care, managed care concepts, and private and public benefit programs.

Some of the topics covered in the questions of the Ethical, Legal & Practice Standards domain are the Affordable Care Act, care delivery and ethics, clinical pathways, professional practice and ethics, ADA, HIPAA, OSHA, regulatory requirements, risk management, and standards of practice.

What is the most convenient way to register?

Apply and pay for your exam online, using a credit card.

In order to complete your application, be sure to have your license, work experience documentation, and name & contact information of your direct supervisor.

What is the cost of taking this exam?

The cost of taking this exam is a total of $385. This amount consists of your $200 application fee and $185 exam fee.

What are the testing dates and locations?

The CCM Exam is administered in April, August, and December of each year. You can schedule to take the exam any available day during these testing months. There are thousands of testing sites throughout the world, at which you can take the exam.

What should I do the day of the exam?

Report to the testing center early in order to go through the check-in process. Arriving late could prevent you from being able to take the exam.

Bring a form of identification that includes your name, signature, and photo. This identification must not be expired. A government-issued driver’s license, passport, or military identification card as examples of forms of ID that are acceptable. Be sure to also bring your Authorization to Test document.

Consult with the test center regarding the items you are not allowed to bring into the testing area. Some of the items that are prevented include a cell phone, calculator, hat, backpack, paper, or pens and pencils.

If you bring these items with you, you will be required to store them in a locker.

Can I take a break during the exam?

There are no scheduled breaks for this exam. If you need to take a break for the restroom or to access your locker, you may do so, but the exam clock will not stop for these breaks.

What happens after I take the exam?

Immediately after taking the exam, you will receive a notice on the computer screen of whether you have passed or failed.

If you pass the exam, a certificate and pin will be mailed to you.

If you fail the exam, you will receive an email with a breakdown of how you did in each content area, as well as how you did as a whole.

What is the minimum passing score on this exam?


What happens if I don’t pass the exam?

You are allowed to re-take the exam during the next exam cycle. If you fail the second attempt and cannot take the exam again during the following exam cycle, you are required to submit a new application to take the exam again.

How Can I Prepare for the CCM Test?

We believe that different learning styles require different tools for success. We have compiled a list of the best study guides, flashcards, and practice tests that we’ve found on the market. Some of these guides have review videos, for you visual learners out there. Others have practice tests, which have been proven to increase student scores by a whole letter grade (in some cases more than that)!

Top Study Guides:

Best Online Course:

High-Quality Flashcards:


Last Updated: March 7, 2024